LETTER OF REFUSAL

G.Y. Emporium
Lopez Jaena St., Subangdaku
Mandaue City, Cebu


September 3, 2014

Mr. Allan Mejo
N. Bacalso Ave., Sambag 1,
Cebu City


Dear Sir

Thank you for your letter that I recieved yesterday, September 2, 2014, telling us
about the electric fan you brought in our store. We are regretful on your problem
and wish that I would help you.

Much as we would like to grant your request on my company has a certain condition
or policy that we cannot replace nor give a refund for the item you bought from us
during our sale. But all I had to do is to repair for free of service charge if a certain
item you bought, from us is under a warranty period.

Thank you for informing us about this problem. This incident will not happen again.



Yours truly

Melver A. Francisco

ACKNOWLEDGEMENT LETTER

Allphones Store
L330 Cardinal Rosales Ave.,
Cebu Business Park, Cebu City


September 15, 2014

Mr. Melver A. Francisco
Lopez Jaena St., Subangdaku
Mandaue City, Cebu


Dear Sir

Thank you for your payment of P94,000.00. We appreciate your promptness
in setting your account.

Your order will be delivered on September 20, 2014. We hope you will
enjoy the latest model of Sony Xperia.

We look forward to served you again in the future.



Yours truly


Allan Mejo

ORDER LETTER

Lopez Jaena St., Subandaku
Mandaue City, Cebu

September 15, 2014


Mr. allan Mejo
Allphones Store
L330 Cardinal Rosales Ave.,
Cebu Business Park, Cebu City


Dear Sir

Please send us by express not later September 25, 2014 to to the address given
above the following item.

Two unit of Sony Xperia, model Z2, black in color with a price of P34,000.00 each
and one unit of Sony Xperia model Z1, white in color with a price of P26,000.00

A certified check of P94,000.00 is enclosed in full payment of this order. We shall
appreciate your promptness in delivering our order.


Truly yours

Melver A. Francisco

INQUIRY LETTER

Vito, Bantayan, Cebu


 August 31, 2014
Lenbert Manufacturing Inc.
H. Abellana St., Jagobiao
Mandaue City, Cebu

Dear Gentlemen

I read your advertisement last august 25, 2014 in the Sun Star Daily about your
products and also the 35 - 60% discount. I need a lot of appliances for my new
house, so I ask more information to you. What are your available stocks today
and the price of each item? When I buy a volume of your products do you have
free delivery here in bantayan Island? Regarding the products you offer, I would
like to if they are under the money back guarantee?

I shall appreciate your prompt reply to these question and I would also like to avail
of 35- 60% discount. Please send me the neccesarry information so that I would get
more of your products.

Sincerely yours

Melver A. Francisco

CLAIM LETTER

Lopez Jaena St., Subangdaku
Mandaue City, Cebu

September 21, 2014

Mr. Allan Mejo
Allphones Store
L330 Cardinal Rosales Ave,
Cebu Business Park, Cebu City

Dear Sir:

I recieve my order that you have delivered yesterday, September 20, 2014
at my house. The item in package are complete, the free 16 GB memory
card during you advertisement is there and also the reciept.

I like the latest model of Sony Xperia 22 because I enjoy listening music and
watching video through the headset, chat on facebook and playing games
Later at night before I slept when I opened it again I noticed that my cellphone
is not functioning.The problem is when we press the on the screen will light
and there is a word that appearedon the display is " contact Service" I'm
dissapointed with the unit for only a short time to use and has been damaged.

We do not want to think that we are fooled by your advertisement nor we
are doubly jeopardized by because we strongly believe that your company is
one of the most prestigious company in Cebu which could never afford to lose
a name with this very simple predicament.

Please us regarding this by doing an appropriate action or simple explanation
regarding this problem. Thank you!


Respectfully yours

Melver A. Francisco

ADJUSTMENT LETTER

Allphones Store

L330 Cardinal Rosales Ave.

Cebu Business Park, Cebu City

September 25, 2014

Mr. Melver A. Francisco

Lopez Jaena St., Subangdaku

Mandaue City, Cebu

Dear Sir:

I recieve the complaint letter that you have sent to me last 

Monday September 22, 2014 about the one unit of cellphone 

that we delivered to you last September 20, 2014. I would 

ask to apology for the inconvenience that you have experienced

right now. Our company is finding a way how to help you and 

in order to avoid this kind of problem in the future.

As much as, I have to do that all items we sale in our store is all

brand new and has a warranty. However, there a certain circumtances

that the item you choose has a damage or factory defect. But don't 

worry about your problem because my company has apolicy or

condition that we can replace it with new one, and of the the same

unit if you bring your cellphone to my storewithin 20 days after 

our delivery. If you want to continue enjoying the nwe model of Sony 

Xperia, please visit us and I will change with a new.

We thank you for calling our attention about your problem.

This will contribute for the improvement on our company.

Respectfully yours

Allan Mejo